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Service & Support
 Service Plan Options
With each purchase of a Force 4 Generation you have the option to purchase a service plan to fit your department’s unique needs.
At Life Force Rescue Systems we believe that your apparatus purchase just begins when you take delivery. After that you need to maintain your equipment and keep it in tip top shape to make sure its there year after year to do its job.
That’s why we’re committed to providing the amount of service that your specific department needs. Maybe your department has plenty of full time mechanics to maintain your equipment and you just need a minimum amount of support. But, if you don’t have the people or the time to check every little thing on your truck you may need a premium plan. Or maybe you’re somewhere in between. Life Force Rescue offers four different service plans to suit your departments needs.
Each plan is for one year and may be upgraded at any time. Multiple year discounts are available.
BASE Protection Plan (Included with every Force 4 purchase)
- Phone Support & Troubleshooting
- Six (6) incidents per year
- Parts Replacement
- 24 Hour Parts Availability
- Service Calls
SILVER Protection Plan
- Phone Support & Troubleshooting
- Parts Replacement
- FREE Ground Shipments on all replacement parts
- Service Calls
GOLD Protection Plan
- Phone Support & Troubleshooting
- Parts Replacement
- FREE Next Day Air Shipments on all replacement parts*
- Service Calls
- 72 Hour Technician at Your Door Service**
Preventative Maintenance Plan
- Annual Preventative Maintenance Check-up at your Facility
- Hydraulic Filter Replacement & Oil Analysis
- System Diagnostics & Calibration
- Wear Items Inspection
- System Integrity Check-up
*Excludes parts that are too heavy for UPS Next Day Air.
**All service visits must be preceded by a phone/internet diagnosis of the service issue and meet criteria described below.
Technician at Your Door Service Criteria: To prevent misuse or abuse of the Technician at Your Door Service certain criteria have been established and must be met prior to the dispatch of a technician to your location. Initial request for service must be made by phone and must include: Description of the problem, all error codes produced, when the error codes are produced, location of the vehicle, can the problem be duplicated at will. Technician at Your Door Service is subject to delays for weather, accidents, strikes, acts of God, etc....
A reasonable effort must be made by the customer to diagnose, troubleshoot, and/or fix the problem at the request of the technician as a result of or during the initial service request. A reasonable effort on the part of the customer must be made to fix minor problems if directed by the technician over the phone. Upon determination by the technician of the existence of a major problem, a technician will be dispatched per the applicable service plan. Assistance of FD personnel may be required to diagnose, troubleshoot, and/or fix any problems.
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